NEC Univerge SV8100 Features And Specifications Manual page 132

Issue 12.0
Rest Mode:
To Set The Manual Rest Mode:
Multiline Terminal
1. With the multiline terminal idle, press the ACD Rest Mode key (Program 15-07-01 or SC 752:
13).

 The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key
flashes until the agent hangs up.

This operation is not available for the System Supervisor.
Single Line Telephone
1. Lift the handset and dial 658.

A fast busy is heard.
 To set Pre-Rest Mode (while on a call), press the hookflash and then dial 658. Press the Hookflash again to
return to the outside party. Rest Mode begins once the call is completed.
2. Hang up.
To Cancel The Manual Rest Mode:
Multiline Terminal
1. Press the ACD Rest Mode key (Program 15-07-01 or SC 752:
 The ACD Rest Mode key light goes off.
Single Line Telephone
1. Lift the handset.
 A fast busy is heard.
2. Dial 659.
3. Hang up.
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UNIVERGE SV8100
13).

Automatic Call Distribution (ACD)