NEC Univerge SV8100 Features And Specifications Manual page 948

Issue 12.0
Appointment Reminder Call Flow
Out Bound Call - New Call

If the call is answered:
Play Main Greeting

Hello this is an appointment reminder from (name of customer). (Text to Speech name) your

appointment is scheduled for (Time and Date). To confirm this appointment press 1, to replay this
message press 2, to re-schedule this appointment or speak to someone in the office press 3.
If customer presses "1", annotate the database with the result saying that the customer has confirmed

the appointment.
If the customer presses "2" the message will be replayed

If the customer presses "3" then the call will be transferred to a configurable destination in the phone

system.
If the customer presses anything other than 1, 2, or 3 he/she will be prompted to retry three times.

If the customer continues to press wrong digit, after three times, the database is annotated with 'invalid
selection' as the result, and the call is completed.
If the call is unanswered:
If a new call goes unanswered (after one minute) the call will be marked as NO ANSWER in the

database and the call will end.
This call can be re-tried at an interval that is configurable.

The call will be re-tried a configurable amount of times and then the outbound calls to this number will not

be tried again.
Conditions
SV8100 CPU software Version 6.02 or higher is required.

SIP Peer to Peer (Program 10-26-03) must be disabled.

The Appointment Reminder only supports the G.711 Codec.

All SIP stations programmed as Appointment Reminder ports must be in the same IP

Duplication group (Program 15-05-18).
The following Web Browsers are supported for configuring the IVR – Appointment

Reminder Server; Internet Explorer 8, Internet Explorer 9, Firefox 3.6, Firefox 4 and
Chrome 11.0.
The IVR – Appointment Reminder Server can be configured for 8 – 16 ports.

When a external user dials an invalid DTMF digit while listening to a recording, the initial

message is stopped and the user is prompted to make the selection by dialing other digits.

The digits 1~9, 0, and
not displayed in the report.
If TOS settings are changed in the Appointment Reminder application, a reset of the

IVR – Appointment Reminder Server is required.
2 - 918
 can be programmed to show up in the callout log report, but the # character is
UNIVERGE SV8100
IVR – Appointment Reminder Server