NEC Univerge SV8100 Features And Specifications Manual page 242

Issue 12.0
While using the ACD Call Monitor (

extension places the call on hold or transfers the call monitoring is stopped.
The ACD Call Monitoring (

not supported on internal calls.
If an extensions class of service has Program 20-13-06 or Program 20-09-07 enabled, the

ACD Call Monitoring (
No alert tone is provided to callers when using the ACD Call Monitor (

Enhancement feature.
Speech path is not supported for the ACD Call Monitor (

feature even when Program 20-13-10 is enabled.
A maximum of 32 extensions can be monitored using the ACD Call Monitor (

key) Enhancement feature.
Call Monitoring is allowed for internal calls.

An extension user cannot Monitor an Intercom call if one of the Intercom callers is using

Hands-free Answerback. Both Intercom parties must lift the handset or press Speaker.
An extension user cannot monitor a conference, however an extension programmed for

Call Monitor can barge In to a conference.
With Program 20-13-10 set to 0, a call, which has been barged into, can be placed on hold

by the originator of the outside call. Both the outside caller and the extension, which is
monitoring the call, are placed on hold.
The handset and microphone are muted during Call Monitoring.

Live Record does not work for Call Monitor calls.

While being monitored, an extension cannot receive Voice Over.

When a monitored extension places a call on hold, Call Monitor is automatically finished.

With Program 20-13-10 set to 1, a call which is being Monitored can be placed on park by

the originator of the outside call, but only the outside caller is placed in park. The extension
which is monitoring the call is dropped.
When Program 20-13-10 is set to 0 (OFF), coaching is not permitted. When Program

20-13-10 is set to 1 (On), Program 20-13-45 takes effect.
When Silent Monitor Mode is used, MIC or Feature + 1 can be used to activate speech path

to the internal and external parties.
Default Setting
Disabled
2 - 212
15 Feature key) Enhancement, if the monitored

15 Feature key) Enhancement is supported on trunk calls and is

15 Feature key) Enhancement does not work.
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UNIVERGE SV8100
15 Feature key)

15 Feature key) Enhancement


Call Monitoring
15 Feature