Function Keys - AT&T Call Management System Supervizor's Manual

Supervising CMS

Function Keys

To change a line's priority or select another screen, press the corresponding
function key:
[F1] (Change priority). Use this function key to change a line from a
priority line to a nonpriority line, or vice versa. The priority of a line
determines its position among the calls waiting to be answered by an
agent. Priority lines are answered first and are indicated by a "+" in
the P (priority) column of the Line Status screen.
1. Press [F1] (Change Priority).
The following prompt appears:
CHANGE PRIORITY :
2. Enter a line ID to change the priority of that line.
3. Press [F8] (Enter Data).
[F4] (Events Log). press this function key to select the Events Log
screen. It displays the 19 most recent exceptions, routine events, and
system errors. For more information, see "Using the Events Log
Screen," in this chapter.
[F6] (Split Status). Press this function key to view a Split Status screen
for a particular split. (You are prompted to enter a split number.) The
Split Status screens summarize the activity in each split. For more
information, see "Using the Split Status Screens, " in this chapter.
[F7] (Config Screen). Press this function key to select the
Configuration screen. From that screen you can begin dynamic
reconfiguration of your system. For more information and instructions,
see "Dynamic Reconfiguration," in this chapter.
[F8] (System Status). Press this function key to select the System
Status screen. It summarizes the activity in each split and line group.
For more information, see "Using the System Status Screen," in this
chapter.
6-28 Monitoring Call Management
Line ID: