Turning Flow On/Off; Setting The Intraflow Threshold - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations

Turning Flow On/Off

Main and secondary splits must be identified in the Call Flow section of the
Configuration screen for intraflow to work.
To choose this activity:
1.
Press [F2] (Flow On/Off). You can now turn intraflow on or off for a par-
ticular line group.
Each line group's intraflow status appears in the Intraflow column of the Call
Flow area of the screen. The prompt is displayed as follows:
CHANGE INTRAFLOW :
2. Enter a line group letter (A through D).
Press [F8] (Enter Data).
3.
The intraflow designation for that line group automatically changes from Off to
On
or vice versa.
4. Repeat steps 1 through 3 to turn intraflow on or off for another line
group, or press [F7] to return to the Configuration screen.
5. Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
6. Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu.

Setting the Intraflow Threshold

To choose this activity:
1. Press [F3] (Set Thresh). You can now set the intraflow threshold for
each split. This threshold is based on the number of seconds the oldest
call has been waiting in a split. The initial setting is 30 seconds.
The prompt is displayed as follows:
SET INTRAFLOW THRESHOLD: Split #: _\
Threshold (seconds) :
3-26 Creating or Changing Shift Configurations
.
Line Group Letter: _