Telephone Programming; Telephone Programming Instructions - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming

Telephone Programming

Your supervisor's telephone and agents' telephones were programmed for
use with CMS when the CMS was installed. Optional MERLIN LEGEND
features may have been programmed, as well. However, as the needs of
your business change you may want to add a telephone to the CMS or
change the features on some phones. If so, follow the instructions given to
program the mandatory and/or optional features as necessary.
Remember, all agent phones must have Available and ACW buttons pro-
grammed. Program these features on buttons with lights.
WARNING:
Do not use the following features on CMS agent telephones because
they may interfere with the operation and historical reporting capabilities
of CMS.
Remote Call Forward
Call Pickup Groups
Call Pickup
Call Forward
Follow Me
Do Not Disturb
Privacy

Telephone Programming Instructions

Use the following procedures for programming MERLIN LEGEND system
features onto CMS telephones.
1. Label the button(s) you want to program.
2. Enter the programming mode in one of the following ways:
For analog telephones, slide the T/P (Test/Program) switch on the
left side of the telephone to the P (Program) position,
Telephone Programming 5-31
.