Cms Screen Layouts - AT&T Call Management System Supervizor's Manual

Using Your PC with CMS

CMS Screen Layouts

This section describes the layout of CMS screens. If you have questions
about MS-DOS, the layout of your keyboard, or other information about your
PC, refer to the accompanying manuals.
Figure 2-2 shows a typical CMS screen layout.
O
1
Bon Voyage Travel
Agent
Split Pos ID
1 PERS
2 CHART
3 CORP
4 SUPPT
5 -
6 -
O
2
O Configuration #2 - CONFIG_2
3
You cannot cancel this prompt. Answer 'Y' or 'N'
O
4
CLEAR AGENTS: Are You Sure? (Y/N):
F Cancel
O
5
1 Prompt
Figure 2-2. Typical CMS Screen
AGENT SPLITS
Agent
Split Pos ID
ADMIN CMS R3.0
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay
A PUBLC 4
B SPECL 3
C CHART 6
D CORP 2
CALL FLOW
Splits Intra
Gp Main Sec Flow
A - - off
B - - off
C - -
off
D - - off
FPrevious F
Next
5 Field 6 Field
CMS Screen Layouts 2-5
4:llp
03/04
Delay ACW
5s off 0s
5s off 0s
5s off
0s
5s off 0s
Flow All
Spl Thresh Ring
1 off
30s
2 off
30s
3 30s off
4 30s off
5 30s off
6 30s off
F Enter
8 Data