Feature Button; Inside Auto Dial - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
Dial a feature code. Many features have a 1-,
code. If all your line buttons are programmed,
tional features by pressing the Feature button and dialing their feature
codes.

Feature Button

Many MERLIN LEGEND features can be activated with the use of a Feature
button and feature codes. MLX phones have Feature buttons but the analog
phones do not. A Feature button was programmed on the supervisor's
phone when it was installed. To program a Feature button on agents' analog
phones, follow the instructions on pages 5-31 and 5-32.

Inside Auto Dial

With this feature, agents can contact individuals within the MERLIN LEGEND
system by pressing a programmed button. This feature can also be used
while a call is in progress or for transferring calls. The agent just presses the
programmed Inside Auto Dial button instead of dialing the desired extension
number.
If agents in a certain split often need to call another split for information or
need to transfer calls to another split, you can program the extension number
for the called split's "ghost telephone" on the Inside Auto Dial buttons of the
agents in the calling split. This way, when someone from the calling split
presses the button for the called split, all phones in the called split ring and
any available agent in the called split can answer the call (see "Ghost Tele-
phones and Cover Buttons).
NOTE:
If agents sometimes need to contact you or a
gress, they can do so without putting calls on
(see page 5-24).
Agents cannot have both Inside Auto Dial and Notify buttons programmed for
a single extension number to signal someone in the MERLIN LEGEND sys-
tem.
Using MERLIN LEGEND Features with CMS 5-23
2-, or 3-digit feature
you can still use addi-
co-worker while calls are in pro-
hold by using the Notify feature