Barge-In; Lights - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
groups with up to 10 telephones can be assigned. A telephone can belong to
more than one paging group. All 6 groups can be paged simultaneously
using the Page All feature. When the extension number for a paging group is
dialed using any SA or lCOM button, the announcement is heard over the
speakerphones on all telephones assigned to the group. If the extension
dialed is for the Page All Group, the announcement is heard on speaker-
phones throughout the system.

Barge-In

The Barge-in feature helps the CMS supervisor join calls to assist CMS
agents. If you want to add this feature to your telephone, it must be done
through centralized telephone programming at the system console. See the
MERLIN LEGEND system manager.
To use Barge-In:
1. Dial the agent or press the DSS button for the agent.
2. Press [Barge-In] or [Feature] [5] [8]
A tone will be heard by the agent and the CMS

Lights

The line and DSS lights on your telephone tell you which lines and agents are
busy, as shown in Table 5-1.
5-8 CMS Supervisor's Telephone
when you join the call.
caller