Other Problems - AT&T Call Management System Supervizor's Manual

Troubleshooting
PROBLEM: CMS stops managing calls. No error message appears on the
screen, and the function keys don't work.
Effect on Call Management:
working.
Effect on Data Collection:
hour, data for that hour are saved. Otherwise, data for the current hour are
lost.
Possible Cause
You pressed
[^] + [PrtSc] when the
printer was not ready.
Y pressed [Pause] .
OU
You pressed [CTRL] +[C]
or [CTRL] + [BREAK].
PROBLEM: A large number of "ghost" calls are ringing to agents.
Possible Cause
The loop-start reliable
disconnect is set to Yes,
but the local phone com-
pany does not send a reli-
able disconnect signal.
No calls are processed while CMS is not
If CMS restarts during the same data collection
Corrective Action
See "Printer Not Ready" under the heading
"Other Messages" in this chapter for a list of
corrective actions.
When the printer is fixed, CMS resumes
managing calls. If it does not, reboot the PC
by pressing the reset button or by turning the
PC off and then on again.
Press any key to continue.
Press the reset button to restart CMS.
Corrective Action
Contact the MERLIN LEGEND system
manager and reprogram the loop-start reliable
disconnect to No.

Other Problems 9-21