Move Agent; Replace (Substitute) Agent - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations

Move Agent

1.
To choose this activity, press [F3] (Move Agent). You can now shift an
agent from one split to another or from one extension to another.
The prompt line is displayed as follows:
MOVE AGENT : ID:
2. Enter an agent ID.
Enter a new position (extension) number, or press [F6] (Next Field) to
3.
skip this field. If you skip this field, the agent keeps the same extension
number.
4. Enter the number of the agent's new split.
Press [F8] (Enter Data) to save data and return to the Split Configuration
5.
screen.
Repeat steps 1 through 5 to move another agent or press [F7] to return
6.
to the Configuration screen.
7. Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
8. Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu.

Replace (Substitute) Agent

To substitute one agent for another at a particular position (extension), both
agents must exist in the Agent Directory.
1. To choose this activity, press [F4] (Replace Agent).
The prompt line is displayed as follows:
REPLACE AGENT : Pos #
2. Enter the extension number of the agent you want to replace.
3. Enter the agent ID of the agent you want in the extension.
New Pos #:
New Agent ID:
:
Creating or Changing Shift Configurations 3-11
New Split #: