New Agent - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations
4.
Press [F8] (Enter Data) to save data and return to the Split Configuration
screen.
The agent originally assigned to that extension is removed.
Repeat steps 1 through 4 to replace another agent or press [F7] to
5.
return to the Configuration screen.
6. Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
7. Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu,

New Agent

1. To choose this activity, press [F5] (New Agent). You can now add an
agent who is not already listed on the Agent Directory screen.
The agent is simultaneously added to a split and to the Agent Directory screen.
The prompt line is displayed as follows:
NEW AGENT :
First:
2. Complete the fields as follows:
Last name: up to 12 letters, numbers, or special characters
First: up to 8 letters, numbers, or special characters
ID: up to 5 letters, numbers or special characters
Position: a 2-digit MERLIN LEGEND system extension number (1 O
through 67)
(Do Not use extension numbers assigned to the CMS PC.)
Split: a number from 1 through 6
Remember, IDs must be unique.
3-12 Creating or Changing Shift Configurations
.
Last Name:
ID: Pos:
\
Split #: _