Add Agent - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations
Bon Voyage Travel
A g e n t
Pos
Split
1 PERS
2 CHART
3 CORP
4 SUPPT
5 -
6 -
Configuration #2 - CONFIG_2
F Remove
F Add
1 Agent 2 Agent
Figure 3-5. Split Configuration Screen

Add Agent

1. To add an agent to a split, press [F1] (Add Agent). You can now assign
any agent listed on the Agent Directory screen to a split. A split may
have up to 28 agents.
The prompt line is displayed as follows:
ADD AGENT: ID:
2. Enter an agent ID.
AGENT SPLITS
Agent
Split Pos
ID
F Move FReplace
4 Agent
3 Agent
Pos #:
Creating or Changing Shift Configurations 3-9
ADMIN CMS R3.O
LINE GROUP OPTIONS
Num Answer Force Auto
ID Group Lines Delay
A PUBLC 4
B SPECL 3
C CHART 6
D CORP 2
CALL FLOW
Splits Intra
Gp Main Sec Flow
A - -
B - -
c - -
D - -
F New F Change
5 Agent
6Split ID 7 Screen 8Directry
Split #: _
3:39p 03/04
Delay ACW
5s off 0s
5s off 0s
5s off 0s
5s off 0s
Flow All
Spl Thresh Ring
1 30s off
off 2 30s off
off 3 30s off
off 4 30s off
off 5 30s off
6 30s off
F10 - Help
F Agent
F Config