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Supervising CMS
Move Agent
Moving an agent to a different position in the same split does not affect the
data being collected for that agent. Moving an agent from one split to
another, however, results in incomplete data for the hour in which the move
was made. To keep the agent's data as accurate as possible, do not use the
Move Agent function key to move an agent to a different "split. Instead,
remove the agent from the first split and add the agent to the second split (as
described above) with a different ID. If the Agent Directory screen does not
already have several IDs for that agent, use the New Agent function key to
add the agent with a different ID.
For example, an agent named Bill might have the ID BILL1 whenever he
works in split 1 and BILL3 whenever he works in split 3. If you use a separate
ID for each split in which he works, complete data is collected for Bill as he is
moved from split to split.
Press [F3] (Move Agent) to shift an agent from one position number to
1.
another in the same split or to shift an agent to a different split. This is
equivalent to removing the agent from one position or split and adding
the agent to another position or split. The agent is placed autornatically
in the logged out state in the new split, and no statistics are collected
for the agent until the agent is made available.
The following prompt appears:
MOVE AGENT : ID:
2.
Enter an agent ID.
You may enter a new position number,
3.
field, press [F6] (Next Field).
Press [F8] (Enter Data) after your last entry.
4.
5.
Check the Splits section of the screen to make sure you moved the
agent as you intended.
6-36 Dynamic Reconfiguration
New Pos
New Split #: _
#:
_
split number, or both. To skip a
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