Using The System Status Screen - AT&T Call Management System Supervizor's Manual

Supervising CMS

Using the System Status Screen

The System Status screen (Figure 6-5) summarizes the activity in each line
group and agent split so you can tell at a glance if CMS is operating
efficiently. This screen can be selected from the Initialization screen or any
status screen. A brief description of each column is given on the following
pages and keyed to the circled numbers on the figure. If the System Status
screen indicates a problem that needs immediate correction, you can make
that correction through dynamic reconfiguration. For more information see
"Dynamic Reconfiguration," in this chapter.
Bon Voyage Travel
o 7
Split ACD Avail ACW Out Oth Num
2
1 PERS
5
2 CHART
1
3 CORP
4 SUPPT 0
0
5 -
6 - 0
F Day/ F
1 Night 20ptions
Figure 6-5. System Status Screen
LINE GROUP INFORMATION
Line
L i n e s
Busy
Group
A PUBLC
B SPECL
C CHART
D CORP
SPLIT INFORMATION
Waitng
A g e n t s
3 1 1 0
1 0 1 0
0 0 2 0
2 0 0 0
0 0 0 0
0 0 0 0
F Select F Events F Line
Set
3Exceptns 4
SYSTEM STATUS
S p l i t s
Total Main Sec
o 4 1 3
3
2 1 3
6
2 4
2 2
Abandon Intrflow
Old Num Delay
0 0 0 0 s
0 0 0 0 s
1 5 7 0 0 s
0 0 0 0 s
0 0 0 0 s
0 0 0 0 s
Log 5 Status 6 Status
Monitoring Call Management 6-13
CMS R3.0 3:16p 03/13
DAY
Flow
on
On
On
Calls Handled
In Out Num AvgTalk ASA Levi
0 0 18
1:18
0 1 25
0:52
0 0
1 2:37
1 0
1 1:52
0 0
0 0:00
0 0 0 0:00
F10 - Help
F Split F Config
7 Screen
Serv
89%
5s
2s 100%
2s 100%
7s 100%
0s 0%
0%
0s
F System
8 Menu