Agent Directory - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations

Agent Directory

1. To view the Agent Directory, press [F8] (Agent Directry) from the
Configuration screen or press [F2] (Agent Directry) from the Administra-
tion Menu.
An Agent Directory screen like the one shown in Figure
You can refer to this screen while building a shift configuration, or you
can change agent information.
Bon Voyage Travel
Last Name
Anders
Bakerson
Bakerson
Chanleys
Chapman
Claren
Clover
Easttree
Fielding
Fielding
Hall
Honelly
Kiley
Kloner
Mailer
F
Add F Remove
1 Agent 2 Agent
Figure 3-6. Agent Directory Screen
3-14 Creating or Changing Shift Configurations
AGENT DIRECTORY
First ID
Harry HARRY
Tom TOM
Tom TOM2
Diane DI
Charlie CHUCK
Clifford CLIFF
Ward WARD
Clint CLINT
Sally SALLY
William BILL
Benny BENNY
Billy Joe BJ
Gene GENE
Maxwell MAX
Sam SAM
F Change
3Agt Info
3-6
appears.
ADMIN CMS R3.O
First
Last Name
Middon Beth
Walter
O'Rourke
Pantilly Ernie
Patrick Bob
Peters Norman
Piers Benjamin
Price Sherman
Reynolds
Nancy
Rice Diana
Rice Ronald
Turner Carla
Turtone Ike
Turtone Tina
Weiss Debra
F Con fig
7 Splits
l:25p 07/19
ID
BETH
WALT
ERNIE
BOB
NORM
BEN
SHERM
NANCY
DIANA
RON
CARLA
IKE
TINA
DEB
F10 - Help
F Admin
8 Menu