Clearing Agents - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations

Clearing Agents

To clear agents from a configuration:
1. From the Configuration screen, press [F5] (Clear Agents).
This clears all agents from a shift configuration.
The prompt appears as follows:
CLEAR AGENTS :
2. Type or
y
NOTE:
If you accidentally clear agents from a
them.
1. Press [F7] (Config List), to select
screen.
2. Press [F1] (Select Config).
A prompt asks if you want to save your previous editing changes (which
includes clearing the agents).
3. Type n to restore the cleared agents.
3. Choose another activity from the Configuration screen or press [F7] to
return to the Stored Shift Configurations screen.
4. Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu.
Are you sure? (Y/N) : —
and press [F8] (Enter
n
Data).
configuration, you can restore
the Stored Shift Configurations
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