AT&T Call Management System Supervizor's Manual page 143

Supervising CMS
CONFIGURATION
F 1 I F 2 I F 3
E V E N T S
L I N E CALL
S P L I T S
GROUPS FLOW
ANSWER
F1 A D D F1t F1
AGENT DELAY
REMOVE F O R C E F L O W
F2
F2
F2
A G E N T ON/OFF
D E L A Y
M O V E A U T O
F3 F3
A G E N T F3
ACW
THRESH
REPLACE
F4
F5
A G E N T
N E W
F5
A G E N T
CHANGE
F6
SPLIT
I D
A G E N T
F8
DIRECTORY
NOTES:
Additional Call Management screens and function keys are provided to allow for easy navigation between configuration and system status displays
as well as easy access to the Events Log,
After initialization is complete and another menu is selected, the system menu screen can be used to select configurations, review system status
screens, print reports, and exit call management.
Figure 6-1. Map of the Screens for Call Management
6-2
CMS MAIN MENU
F1
ADMINISTRATION
START CALL
MANAGEMENT
M E N U
INITIALIZE
STORED SHIFT
CONFIGURATIONS
SLECT AND
INITIALIZE ONE
CONFIGURATION
S Y S T E M
INITIALIZATION
M
C O M P L E T E
F 1 F 5
P R I N
R E P O R T S
I F 4 I F 5 I F 6
S P L I T C O N F I G
L I N E
LOG
STATUS STATUS L I S T
ASSIGN CHANGE
CHANGE
F1
F1
PRIORITY
SPLITS AGT STAT
S E T
ALL-RING
ON/OFF
I
F 4 F5
REPORT
MENU
AGENT SPLIT
F 1
SUMMARY
SPLIT
F 2
REPORT
LINE GROUP
F 3
REPORT
A L L
F 4
REPORTS
EVENTS LOG
F5
REPORT
F 8
E N U
T
F 7
IFI I F2
DAY/
SET
OPTIONS
NIGHT
SERVICE
F1
SELECT
F1
L E V E L
CONFIG
S A V E ABANDON
F2
F2
CONFIG THRESH
RENAME ALARM
F3
F3
CONFIG
ON/OFF
DELAY
CHOOSE
F4
F4
STARTUP
MSG
LENGTH
BUSINESS
F5
NAME
D A I L Y
C U M U L A T I V E
D A I L Y
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
D A I L Y
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
D A I L Y
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
I
EXITCALL
MANAGEMENT
F 3
SYSTEM
STATUS
I
IF3 I F4
lF5
L I N E S P L I T
SELECT EVENTS
EXCEPTIONS
L O G
STATUS
STATUS
AGENT
CHANGE
F1
F1
F1
EXCEPTIONS PRIORITY
S P L I T
F2
EXCEPTIONS
G R O U P
F3
EXCEPTIONS
I F6
IF7
CONFIG
SCREEN
CHANGE
A G E N T
STATUS