Reconfiguring Splits - AT&T Call Management System Supervizor's Manual

Supervising CMS

Reconfiguring Splits

Press [F1] (Splits) from the Configuration screen to select the Configure Splits
screen (Figure 6-10). It looks similar to the Configuration screen except a
box appears around the Agent Splits portion of the screen and the function
keys are relabeled. Use this screen to reassign, add, or remove agents in the
current configuration. To view the agent directory during any of these activi-
ties, press [F8].
Bon Voyage Travel
A g e n t
Split Pos ID
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM 5 -
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAx
Configuration #1 - DAY
F Add F Remove
1 Agent 2 Agent
Figure 6-10. Configure Splits Screen
6-34 Dynamic Reconfiguration
AGENT SPLITS
A g e n t
Split
Pos ID
3 CORP 37 IKE
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
6 -
F Move FReplace
3 Agent 4 Agent
DAY CMS R3.O 6:45p 03/04
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay
A PUBLC 4
B SPECL 3
C CHART 6
D CORP 2
CALL FLOW
Split Intra
Gp Main Sec Flow
A
1 3 On
B
1 3 On
c
2 4 On
D 3 - Off
F New
F Change
5 Agent
6Split ID 7 Screen 8Directry
Delay ACW
5s off 20s
5s off 30s
5s off
10s
5s off
15s
Flow All
Spl Thresh Ring
1
10s off
2
5s off
3 30s off
4
30s off
5 30s off
6
30s off
F1O - Help
F Config
F Agent