All-Ring Operation - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
NOTE:
If the MERLIN LEGEND system administrator has set the system for
One-Touch Transfer, a person can merely touch the Auto Dial button of
the split to which the call is to be transferred. The person transferring
the call does not need to touch [Transfer] beforehand.
To answer a call transferred from another split the agent should:
Lift the handset.
If the agent is on another call and a Transfer-to-Split call comes in, he or she
should:
1. Touch [Hold] to put the first call on hold.
The green light next to the held calls line button flashes rapidly.
2. Touch [Cover] to pickup the new call.
3. Touch the held call's line button to return to the call on hold.

All-Ring Operation

This feature is useful if agents in a split are frequently away from their tele-
phones (for instance, in a warehouse). With All-Ring operation, you can set
up the phones in that split so that up to 6 phones in the split ring whenever a
call comes into that split.
All-Ring operation requires:
1. A "ghost telephone" assigned to the split with All-Ring operation. (See
"Ghost Phones and Cover Buttons.")
2. Cover buttons for the "ghost phone" assigned to each agent's phone.
(See "Ghost Phones and Cover Buttons.) That is, the agents' phones
are programmed to ring when a call goes to the extension assigned to
the "ghost."
When a CMS call comes in, all the telephones in the split that have an All-
Ring operation button ring and the light beside the button flashes. To answer
one of the ringing telephones, the agent must:
5-26 Using MERLIN LEGEND Features with CMS