Change To Night Service - AT&T Call Management System Supervizor's Manual

Supervising CMS
rest of that hour the status screens show whatever Day Service data had
been collected prior to the switchover, plus any Night Service data collected.
After that, the screens show only Night Service data.
The System Status screen shows Night Service data for the number of busy
lines and calls waiting. It shows agent status as "Oth" if agents are on other
than CMS calls, and as "Out" if agents are in night state. Time spent in night
state is not counted as time logged in for reporting purposes.
The Split Status screen shows data for any "Other" calls placed during Night
Service, and shows the appropriate agent status ("OtherCall" or "Night" for
each agent.
You can also access configuration screens during Night Service. Any
changes you make on these screens do not influence Night Service opera-
tion, but do affect the last active configuration. If you return to Day Service,
any changes you made and saved in the last active configuration is in effect.

Change to Night Service

1. From the System Status screen, press [F1] (Day/Night) to change from
Day Service to Night Service.
The following prompt appears:
DAY/NIGHT:
2. Type y to change to Night Service.
3. Press [F8] (Enter Data).
CMS stops answering tails, and the following prompt appears on the prompt
line:
Change to Night Message and Press Any Key to Start \
Night Service.
4.
Change to the night message on the voice announcement unit, and
press any key to start Night Service.
6-52 Selecting Day or Night Service
Change to Night Service? (Y/N) : —