Backing Up And Restoring Shift Configurations; Backing Up Shift Configurations - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations
Backing Up and
Restoring Shift Configurations
You should routinely make a backup copy of your shift configurations. That
way the most current version is available to use if you need to restore your
system after a problem.
You should also copy the system tables at the same time you copy the shift
configurations. The system tables contain the Agent Directory and line
assignments CMS needs to interpret the shift configurations.
NOTE:
You should copy the system tables each time you make a change in your
shift configurations. The most current system tables are then available to
interpret each day's historical data. Both the shift configurations and system
tables fit on one floppy diskette.

Backing Up Shift Configurations

To make a backup copy of your shift configurations and system tables, follow
these steps:
1. From the CMS Main Menu, press [F8] (Exit to DOS).
2. Insert the diskette labeled "CMS Backup" into disk drive A.
3. At the DOS prompt, type the following commands to change to the
cmsmgmt directory (a subdirectory within the CMS directory) on the
hard disk.
cd c:\cms\cmsmgmt
4. To get into the cmsmgmt directory on the floppy diskette, type the fol-
lowing commands.
a:
cd a: \cms\cmsmgmt

3-34 Backing Up and Restoring Shift Configurations

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