Generating Reports - AT&T Call Management System Supervizor's Manual

Generating Reports

CMS provides a wealth of Management Information System (MIS) data
through both on-line and historical reports. These reports can help you
manage your resources efficiently and keep your costs in line. For instance,
you can use reports to forecast staffing needs and determine whether line
groups need more or fewer lines.
The reports are generated from historical data stored on the hard disk. You
can print on-line reports while CMS is managing calls.
This section is divided into these parts:
Keeping Historical Data Accurate. Lists configuration changes that
affect historical data and tells how to ensure accuracy or historical data
before making changes to shift configurations.
Types of CMS Reports. Describes the CMS reports.
How to Generate Reports. Describes how to select and print reports.
You can also save historical data onto floppy disks. For more information,
see Chapter 8, "Archiving and Restoring Data."
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