Using The Split Status Screens - AT&T Call Management System Supervizor's Manual

Supervising CMS
For more information, see "Using the Events Log Screen, " in this chapter.
— [F5] (Line Status). Press this function key to select the Line Status screen.
This screen displays information about every line and every line group.
For more information, see "Using the Line Status Screen," in this chapter.
— [F6] (Split Status). Press this function key to view a Split Status screen for
a particular split. (You are prompted for the split number.) The Split
Status screens give you a detailed picture of the activity in each split. For
more information, see "Using the Split Status Screens, " in this chapter.
— [F7] (Config Screen). Press this function key to select the Configuration
screen. From that screen you can begin dynamic reconfiguration of your
system. This involves modifying the configuration that is currently manag-
ing calls. For more information, see "Dynamic Reconfiguration, " in this
chapter.
— [F8] (System Menu). Use this function key to get to the System Menu for
performing dynamic reconfiguration, reviewing system status, generating
reports, and exiting call management.

Using the Split Status Screens

With the Split Status screens (Figure 6-6), you can get a detailed picture of
the activities of each agent in each split on an hourly basis. For instance, you
can see how many calls each agent has answered and the average time an
agent spends on a call.
The same data are collected for each split. Each Split Status screen contains
one split's data. To view a Split Status screen for any split:
1. Press [F6] (Split Status) from any status screen.
2. At the prompt, enter the split number for the Split Status screen you
want to see.
If a Split Status screen indicates a problem that needs immediate correction,
you can do so through dynamic reconfiguration. For more information, see
"Dynamic Reconfiguration," in this chapter.
6-18 Monitoring Call Management