AT&T Call Management System Supervizor's Manual page 87

Changing System Options and Programming Exceptions
The function keys appearing on the Exception Settings screen are:
[F1] (Agent Exceptns). Used to select exceptions for agents: talk time,
ACW time, agent Iogout ACW, and refused call.
[F2] (Split Exceptns). Used to select exceptions for splits: abandoned
calls, calls waiting, oldest call waiting, and average speed of answer.
[F3] (Group Exceptns). Used to select exceptions for line groups: all lines
busy, line hold time - rein, and line hold time - max.
[F4] (Assign Alert). Used to assign alerts to line button numbers.
Exceptions are divided into three types—agent, split, and line group. General
instructions for programming exceptions and assigning external alerts to
them are listed below. After you familiarize yourself with the procedures, turn
to the descriptions of the type of exceptions you want to program.
To program exceptions, do as follows:
Press the function key for the type of exception you want to program—
agents, splits, or groups. Alert assignments are discussed later in this
section.
A box appears around the corresponding area of the Exception Settings
screen, and the function key labels change.
Press the function key for the exception you want to program. For
example, you could press [F2] (Call Waiting) on the Split Exceptions
screen.
if you decide not to program that exception, press [F1] (Cancel Prompt)
to cancel the prompt.
Enter
on
enter
Off
Enter thresholds for splits or line groups. Keep these points in mind:
— You do not need to enter a threshold for each split or line group. If
you don't want to enter a threshold for a particular split or line group,
4-12 Programming Exceptions
in the "On/Off" field of the prompt to turn the exception on, or
to turn the exception off.