Assigning Splits - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations

Assigning Splits

Assigning agents to splits is the first step in building a configuration. The list
of agents on the Agent Directory screen is your master list of agents. Follow
the instructions below to assign agents to splits.
NOTE:
If you want to add an agent who is not listed on the agent directory screen,
use the new agent activity ( [F5] ). The agent will simultaneously be added to
the split and the Agent Directory.
Be sure to add the agent to the Agent Directory P/arming Form and Agent
Split Planning Form, found in the back cover pocket of this guide.
1. From the Configuration screen, press [F1] (Splits).
The Split Configuration screen (Figure
2. Follow the instructions given for each activity listed below.
HINT:
You can move between the Agent Directory and the Split Configuration
screens by pressing [F8] (Agent Directory) from the Split Configuration
screen, or [F7] (Config Splits) from the Agent Directory.
3-8 Creating or Changing Shift Configurations
3-5)
appears.