Change To Day Service - AT&T Call Management System Supervizor's Manual

Supervising CMS
The word NIGHT appears to the left of the CMS version on the lD line.
Incoming calls are connected to the night message and then disconnected.
5. Press a function key to select another activity or screen.

Change to Day Service

1. From the System Status screen, press [F1] (Day/Night) to change from
Night Service to Day Service.
The following prompt appears:
DAY/NIGHT :
(Y/N) : _
Type y to change to Day Service.
2.
Press [F8] (Enter Data).
3.
The following prompt appears:
Change to Day Message and Press Any Key to Start Day \
Service.
When the prompt appears, the system stops answering ringing calls (that is,
the tails keep ringing). Any tails already connected to the voice announce-
ment unit stay connected until the message is finished, and are then discon-
netted.
4. Change to the day message and press any key.
The last configuration that was active on the system is activated again. Call
management and data collection proceed as normal for Day Service, and the
following message appears:
Day Service Now in Effect.
The word DAY appears on the ID line. When call management begins, all
agents in the configuration are automatically in the logged out state.
5. To become available to answer calls, agents must touch their Available
button.
Change to Day Service?
Selecting Day or Night Service 6-53
.