Conferencing A Call - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
To place announced extension calls:
1. Touch [ICOM Voice] or [SA Voice].
2. Lift the handset.
3. Dial the extension number.
4. Listen for a beep, then speak into the handset.
If an agent often needs to call either you or another agent he or she can pro-
gram an Inside Auto Dial button (see page 5-23), Notify button (see page 5-
24), or Manual Signal (see page 5-24) for that person on his phone.

Conferencing a Call

An agent may need to have you, an agent in another split, or any person on
the system assist in a CMS call. One way of doing this is to ask you or the
other person to join the call in progress.
To establish the conference call:
1. Touch [Conference] .
The CMS call is automatically placed on hold.
Touch [ICOM Ring] or [SA Ring] to place a ringing call
2.
or
touch [ICOM Voice] or [SA Voice] to place an announced call.
3. Dial the extension number of the person to be added.
4. Announce the call, if appropriate.
Touch [Conference] to add the held call.
5.
The CMS call is added to the extension call.
To disconnect a person in a conference call, the agent must:
1. Touch [Drop].
2. Touch the button of the line to be disconnected.
Call Handling 5-17