Holdtime Maximum (Maximum Line Holding Time) - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions
The symbols (s/a) are shown to remind you that the threshold value (in
seconds) is entered before the slash, and the alert number (if any) is
entered after the slash.
Enter
2.
on
Field) to keep the current value.
3.
If you want to enter threshold values, enter a number of seconds (1
through 999) for each group. If you do no t want to activate this excep-
tion for a particular group, enter a hyphen.
Enter an alert number or a hyphen in the field to the right of the slash.
4.
See page 4-26 for more on alirts and alert assignments.
Press [F8] (Enter Data).
5.
The prompt clears and the function keys change.
Choose another activity from this screen, or press [F8] (Admin
6.
Exceptns) to return to the Exception Settings screen.
Press [F8] (Admin Menu) when you finish programming exceptions.
7.
The following is an example of a mesage that appears when the exception
threshold is met:
*** Group A - All Lines Busy >= 5 seconds
An alert, if assigned, is activated when the threshold is met.
HoldTime Maximum
(Maximum Line Holding Time)
The line holding time refers to the number of seconds a line has been in use
for a single call, not just the amount of time it has been "on hold." If you turn
on this exception, the maximum line holding time exception allows you to set
an upper limit on the length of time a line is in use. CMS notifies you when
the length of time a line has been seized meets or exceeds the threshold you
set for its line group.
4-24 Programming Exceptions
or to turn this exception on or off, or ress [F6] (Next
off