Assign Splits - AT&T Call Management System Supervizor's Manual

Supervising CMS
.
Bon Voyage Travel
A g e n t
Split Pos ID
16 TOM
1 PERS
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
27 BEN
2 CHART
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAx
Configuration #l - DAY
Printer Now Ready
F Assign F Flow
1 Splits 2 On/Off
Figure 6-12. Configure Call Flow Screen

Assign Splits

To choose this activity,
1. Press [F1] (Assign Splits). You can now assign main splits and secon-
dary splits to line groups.
The prompt is displayed as follows:
ASSIGN SPLITS:
Secondary Split #: _
AGENT SPLITS
A g e n t
Split Pos ID
3 CORP 37 IKE
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
5 -
6 -
F Set
3 Thresh
Line Group Letter: _ Main Split #: _\
DAY CMS R3.O 7:06p 03/04
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay
A PUBLC 4
B SPECL 3
C CHART 6
D CORP 2
CALL FLOW
Split Intra
Gp Main Sec Flow
A 1 3 On
B 1 3 On
'c
2 4 On
D 3 - Off
FAll-Ring
5 On/Off
Dynamic Reconfiguration 6-43
Delay ACW
5s off
20s
5s off 30s
5s off 10s
5s off 15s
Flow All
Spl Thresh Ring
1 10s off
2 5s off
3 30s off
4 30s off
5 30s off
6 30s off
F10 - Help
F Config
7 Screen