Go To Configuration Screen; Change Split Id; Agent Directory - AT&T Call Management System Supervizor's Manual

Supervising CMS

Change Split ID

1. Press [F6] (Change Split ID) to assignor change a split ID.
The following prompt appears:
CHANGE SPLIT ID:
2. Enter a split number (1 through 6).
3. Enter a split lD (up to 5 letters, numbers, or special characters).
4. Press [F8] (Enter Data).

Go to Configuration Screen

Press [F7] (Config
The box around the
keys are relabeled.

Agent Directory

1. Press [F8] (Agent Directory) to view the Agent Directory screen if you
need to look up an agent's ID in order to add the agent to a split. You
can also edit the Agent Directory.
2. Press [F7] (Config Splits) to return to the Configure Splits screen.
6-38 Dynamic Reconfiguration
Split #: _ New Split ID:
Screen) to return to the Configuration screen.
agents section of the
screen
disappears and the functions