Changing System Options And Programming Exceptions - AT&T Call Management System Supervizor's Manual

Changing
System Options and
Programming Exceptions
This chapter explains how you can program your CMS to meet the call
management needs of your particular business by:
Changing Options. Define your business name, service threshold,
abandoned call threshold, and message length. You can also set your
PC to beep whenever an unusual or undesirable situation occurs.
Programming Exceptions. Select and program the exceptions (such
as talk time and refused calls) that are appropriate for your business.
System options and exceptions were determined by you and your AT&T
Account Manager during the system planning process. Use this section only
if you want to change the basic configuration and stop managing calls during
programming. If, however, you do not want to make changes at this time, go
to Chapter 5, "Supervising CMS, " where you can go through the steps
needed to begin operations. If you want to change options and exceptions
while CMS is managing calls, go to Chapter 5 and follow the instructions for
"Dynamic Reconfiguration."
Figure 4-1, "A Map for CMS Options and Exceptions," on page 4-2 shows the
relationship between the various screens used in this aspect of CMS
programming.
4-1