Replace Agent; New Agent - AT&T Call Management System Supervizor's Manual

Supervising CMS

Replace Agent

1. Press [F4] (Replace Agent) to substitute agents at a particular Position
and split. This is equivalent to removing one agent and adding another
agent to the same position and split. The second agent is placed
automatically in the logged out state.
The following prompt appears:
REPLACE AGENT :
2. Enter the position number of the agent to be removed.
3. Enter the ID of the new agent, (The-new agent's ID must be in the
Agent Directory.)
4. Press [F8] (Enter Data).

New Agent

. Press [F5] (New Agent) to add a new agent (one who is not listed in the
1
Agent Directory) to the current configuration. Agents added using the
Configure Splits screen are simultaneously added to the Agent Direc-
tory. When new agents are added to a split, they are placed automati-
cally in the logged out state.
The following prompt appears:
NEW AGENT :
First:
2. Make entries in each of these fields as follows:
Last name: up to 12 letters, numbers, or special characters
First: up to 8 letters, numbers, or special characters
ID: up to 5 letters, numbers, or special characters
Position: a 2-digit MERLIN LEGEND system extension number
Split: a number from 1 through 6
3. Press [F8] (Enter Data) after your last entry.
New Agent ID:
Pos #:
Last Name:
ID: Pos:
\
Split #: _
Dynamic Reconfiguration 6-37