Optional Headset And Headset Adapter; Headsets With Mlx Telephones; Headset Buttons - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
Optional Headset
and Headset Adapter
Your agents can use optional headsets with their MLX and analog phones.
The headset used with each type of phone works differently. Each is
described below.

Headsets with MLX Telephones

The headsets used with MLX phones are controlled by buttons on the agents'
telephones. These buttons must be programmed on telephone buttons with
lights. Label these buttons Headset Status and Headset Hangup. Optional
headset features, Auto Answer, and Headset Mute, if used, must be pro-
grammed on buttons with lights, and only work when headset operation is
activated (by pressing [Headset Status]

Headset Buttons

Headset Status (also called Handset Disable). This button is used to
activate or deactivate headset operation. When this feature is activated (the
green light is on), the swithhook operation used for the handset is disabled
and the user can originate and answer calls using the headset.
Headset Hangup. This button is used to disconnect calls. This feature only
works when headset operation has been enabled with the Headset Status
button. Headset Hangup takes the place of the switchhook operation that is
disabled when the telephone is in the headset operation mode.
NOTE:
Headset Hangup can only be programmed in Centralized Programming.
Headset Auto Answer-optional. This button allows users with headsets to
automatically answer a ringing call without pressing a line button. When this
feature is activated (the green light is on), and a call is ringing on the tele-
phone,
the user hears a tone, and after a short pause is connected to the
caller.
.

Optional Headset and Headset Adapter 5-19