Cumulative Split Report By Day - AT&T Call Management System Supervizor's Manual

Generating Reports

Cumulative Split Report By Day

A Cumulative Split Report by Day (Figure
be generated for any consecutive period from 2 to 93 days. Most of the
column headings are the same as for the Daily Split Report. However, the
leftmost column head for this report is "Day."
The dates are listed consecutively in the leftmost column. Each data line
matches exactly the 24-hour summary line that would appear at the bottom of
the Daily Split Report for the date specified in the leftmost column.
The information for ACD and other calls as well as additional data reflects the
entire consecutive period specified. Hours in which CMS was in Night Ser-
vice for the entire duration are not included in the summaries.
7-14 Types of CMS Reports
is a summary report that can
7-4)