Assigning Alerts To Line Buttons - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions

Assigning Alerts to Line Buttons

To assign an external alert to an exception, follow these steps:
1. Press [F4] (Assign Alert) from the Exception Settings screen.
The Alert Line Button Number prompt near the bottom of the Excep-
tion Settings screen (where the arrow is pointing in Figure 4-7).
Bon Voyage Travel
Exception
AGENTS
Talk Time >= xxx sec
After Call Work >= xxx min
ACW Time Limit >= xxx min
Refused Call
SPLITS
# Abandon Calls >= xx
# Calls Waiting >= xx
Oldest Call Wait >= xxx sec
Avg Speed Answer >= xxx sec
LINE GROUPS
All Lines Busy >= xxx sec
Line Hold Time >= xx min
Line Hold Time <= xx sec
ALERTS
Alert Line Button Numbers
ALERT LINE BUTTON NUMBER: 1: 26 2: 27 3: - 4: -
F Cancel
1 Prompt
Figure 4-7. Alerts Prompt
In this example, the first alert number field has been assigned to line
button number 26. Line button number assignments can be found on
the "CMS Line Button Planning Form," a copy of which you can find in
the back cover pocket of this guide.
EXCEPTION SETTINGS
I — S p l i t / L i n e
On/Off l/A 2/B
off - -
off - -
off - -
off
off - -
off 3/1
2/1
off 10s/2 5s/2
off 12s/- 3s/-
off 5s/- 4s/-
off
off
1: 29 2: 30 3: - 4: -
FPrevious F Next
5 Field
Programming Exceptions 4-29
ADMIN CMS R3.O ll:43p 03/25
G r o u p —
5
3/C 4/D
2/1 -/- -/-
3s/2 -/- -/-
10s/- -/- -/-
4s/- -/-
6 Field
l
6
-/-
-/-
-/-
F Enter
8 Data