AT&T Call Management System Supervizor's Manual page 55

Programming CMS Shift Configurations
Enter the agent's first name at the prompt (up to 8 letters, numbers, or
3.
special characters).
4. Enter the agent's ID at the prompt (up to 5 letters, numbers, or special
characters).
Remember, each ID must be unique. The IDs appear on the screen in
uppercase letters, even if you enter lowercase letters.
Press [F8] (Enter Data).
5.
Removing Agents from the Agent Directory
IMPORTANT:
If you have been managing calls and recording historical data for an
agent, removing the agent may delete the agent's historical data. If you
have any historical reports that have not yet been printed, print them
before you remove the agent. Otherwise, you may lose the data for that
agent. If you are archiving the historical data, be sure to copy the sys-
tem tables as well as the data files. For more information, see Chapter
8, "Archiving and Restoring Data."
To remove an agent from the Agent Directory, do the following:
1. From the Agent Directory screen, press [F2] .
The function keys change and the following prompt appears:
REMOVE AGENT : ID
2. Enter the agent's ID.
A confirmation prompt like the one shown below appears:
REMOVE AGENT : ID:
3. Type y to confirm your request or n to deny it.
4.
Press [F8] (Enter Data).
3-16 Creating or Changing Shift Configurations
TOM2 (Baker son, Tom) ? (Y/N) :