Entering And Editing Data - AT&T Call Management System Supervizor's Manual

Using Your PC with CMS

Entering and Editing Data

You can enter and edit data only on certain CMS screens. These screens
display the data entry prompt and the editing function keys. For example, the
Shift Configuration screen shown in Figure 2-2 is not an editing screen. If we
press [F2] (Line Groups) on that screen, CMS highlights the Line Groups sec-
tion of the screen with a box (Figure 2-3).
Bon Voyage Travel
Agent
Pos ID
Split
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 - DAY
F Force
F Answer
1 Delay 2 Delay
Figure 2-3. Line Groups Screen
The Line Groups screen is also not an editing screen. However, pressing any
of the function keys on that screen brings up an editing screen on which we
can enter specific line group information. Figure 2-4 shows the Answer Delay
editing screen that appears when we press [F1] (Answer Delay) on the Line
Groups screen.
2-8 Entering and Editing Data
AGENT SPLITS
Agent
Split Pos ID
37 IKE
3 CORP
39 TINA
40 DIANA
42 RON
4 SUPPT
43 NANCY
5 -
6 -
F Auto
3 ACW
ADMIN CMS R3.O 3:13p 03/04
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay
A PUBLC 4 5s
B SPECL 3 5s
C CHART 6 5s
D CORP 2 5s
CALL FLOW
Splits Intra
Gp Main Sec Flow
A 1 3 On
B 1 3 On
C 2 4 On
D 3 - Off
F Config
7 Screen
Delay ACW
off
20s
off 30s
off 10s
off 15s
Flow All
Spl Thresh Ring
1 10s off
2 5s off
3 30s off
4 30s off
5 30s off
6 30s off
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