Error Messages - AT&T Call Management System Supervizor's Manual

Troubleshooting
Solutions to other problems you may experience are also grouped by type:
Call Management Problems, such as incoming calls not being
correctly processed.
Agent Problems, such as agents receiving other agents' calls.
External Alert Problems, such as an alert failing to signal when an
exception has occurred.
Fallback Plan for managing CMS calls using the MERLIN LEGEND
system if the CMS PC fails.
If you are unable to solve the problem using the information in this chapter,
call the NTSC/NSAC at the phone number given on the inside front cover of
this guide or call your AT&T Authorized Dealer.

Error Messages

All the problems identified by error messages bring call management to a
halt. Until you correct the problem, CMS cannot manage calls. In most
cases, CMS resumes managing calls as soon as the problem is corrected.
Meanwhile, you have to manage incoming calls on CMS lines according to
the instructions in "Fallback Plan" at the end of this chapter,
9-2 Error Messages