Notify; Manual Signaling - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming

Notify

Notify is used to send a visual signal to another telephone. To use the
feature, a Notify Send button must be programmed (and labeled) at the sig-
nal sender's telephone and a Notify Receive button must be programmed
(and labeled) at the signal receiver's telephone.
When the signal sender presses the programmed Notify Send Button, the
green LED next to both the Notify Receive button and the Notify Send but-
ton goes on. Both lights remain on until the sender presses the Notify Send
button again or the receiver presses the Notify Receive button.
The visual signal sent is one way; if both users want to send and receive,
both telephones must be programmed with a Notify Send and a Notify
Receive button.
To signal someone in the MERLIN LEGEND system:
If the agent has a call in progress, he or she can just touch the Notify
button for you or the other person.
If the agent is not on a call, he or she does not need to lift the handset.
The agent can just touch the Notify button for the person he or she
wants to signal.

Manual Signaling

Manual Signaling is used to send an audible signal to another telephone. To
use the feature, a user presses a programmed Manual Signaling button
without lifting the receiver. An audible tone is heard at the destination tele-
phone for as long as the sender holds the button down.
In additon to sending an audible signal, the Manual Signaling button can be
used to see the status of the destination telephone. When the destination
telephone user lifts the receiver, the green LED next to the Manual Signaling
button goes on.
The user can also use a Manual Signaling button to automatically dial the
destination telephone extension. However, the user must select a line and lift
the receiver or press [Speaker] before dialing an extension using a Manual
Signaling button.
5-24 Using MERLIN LEGEND Features with CMS
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