External Alert Problems - AT&T Call Management System Supervizor's Manual

Troubleshooting
PROBLEM: Agent telephones ring part of one ring each time a call arrives.
Possible Cause
Lines are not set to No
Ring.

External Alert Problems

External alert problems do not produce warnings or direct adverse effects;
however, when exception thresholds are exceeded and this condition contin-
ues, CMS does not operate efficiently.
PROBLEM: External Alert does not light when an exception occurs.
Possible Cause
Alert is not connected to
the jack programmed for it
or
Alert number is not associ-
ated with any line button
number on the Setting
Exceptions screen.
Faulty lamp
9-26
Other Problems
Corrective Action
Set lines to No Ring.
Corrective Action
1. Pre-select the associated line button on
the supervisor's console.
2. Lift the handset and see if the alert lights.
— If it does, check the programming.
— If it doesn't, contact the MERLIN
LEGEND system manager and check
that the alert is connected to the
proper jack on the control unit.
Test the lamp from the supervisor's console
and replace if necessary.