Naming Or Renaming A Shift Configuration - AT&T Call Management System Supervizor's Manual

Proqramminq CMS Shift Configurations
. .
Naming or Renaming
a Shift Configuration
When your CMS was installed, at least one shift configuration was built for
you. You can have a total of six different configurations or call handling pat-
terns in your CMS. If you do not name the configurations when you begin to
build them, the system automatically supplies the name "Config x," where x is
the number of the configuration (1 through 6). We recommend, however, that
you name the configurations so that their identity is meaningful for your busi-
ness.
For instance, a business may require these configurations:
Shift 1
Shift 2
N i g h t
Weekend
In this example shift 1 and shift 2 configurations are for the two weekday
shifts of agents. The night configuration is for calls after business hours that
are answered at a central answering extension, such as a guard's desk. The
weekend configuration is for weekends and holidays.
NOTE:
Night Service mode is different from a night configuration. During Night Ser-
vice, CMS connects all incoming calls to a message and automatically
disconnects the calls when the message is over. For more information, see
"Selecting Day or Night Service" in Chapter 6.
To name or rename a configuration:
1. Press [F3] (Rename Config) on the Stored Shift Configurations screen.
The prompt appears as follows:
RENAME CONFIGURATION :
2. Enter the configuration number (1 through 6)

3-32 Naming or Renaming a Shift Configuration

Config #: _ New Name: _