Supervisor's Mode - AT&T Call Management System Supervizor's Manual

CMS Telephones and Telephone Programming
Coverage Inhibit
This button must be programmed if you will be using the Fallback Plan. For
more about the Fallback plan, see page 9-28.
Feature Button
To activate features not programmed on line buttons, press the Feature but-
ton, then dial the code for the feature you want to use. Some MERLIN
LEGEND features are described on pages 5-22 to 5-30.
O
8
T/P Switch
Slide this switch to enter and exit programming mode.
O
9
Speaker/Ring Volume Control
Slide this switch to adjust the speaker phone and ringer volume.

Supervisor's Mode

Your CMS supervisor's phone can operate as a normal phone or as a "super-
visor" phone. In the normal mode, the lights next to the DSS buttons show
whether the agent is using his or her phone. (If the light is on, the agent is
using the phone. ) In normal mode, you can not change agent status, or mon-
itor agent status. You can only monitor whether or not the agent is using his
or her phone.
In the supervisor mode, the lights next to the DSS buttons show the agent's
work status—Available, Logged Out, or After Call Work (see Table 5-1 on
page 5-9). You can also change agent status from your phone if it is in super-
visor mode (see page 5-7).
To enter supervisor mode:
Press [Feature] [3] [2]
To exit supervisor mode:
Press [Feature] [3] [2]
5-6 CMS Supervisor's Telephone
.
[Hold]
[Drop]