Keeping Historical Data Accurate - AT&T Call Management System Supervizor's Manual

Generating Reports

Keeping Historical Data Accurate

When you make certain types of changes in shift configurations, you can
affect all the historical data for a line group, agent, or split. These changes
include:
Removing an agent from the Agent Directory
Adding a line to a line group, removing a line from a line group, or
moving a line from one line group to another
Assigning an agent an ID that once belonged to another agent
Changing line group IDs or the number of line groups on the Adminis-
ter Line Groups screen
Changing a split ID or changing the number of splits on the Configure
Splits screen.
To keep your historical data accurate, print any outstanding historical reports
and delete the old historical data files before making any of the changes listed.
The historical files are located in the directory
1. To delete a file or files, at
The DOS prompt appears.
2. Type the command:
cd \cms \cms rept
You
are now in the cmsrept directory.
Type the command:
3.
[
and
dir/p
A list of the files in this directory scrolls onto the screen.
Notice that each entry on the list contains a file name and extension, the
size of the file, the date the file was created, and the time the file was
created. Note the date column and look for the oldest dates. These are
the files you may want to include in reports before deletion. Make a note of
7-2 Keeping Historical Data Accurate
the CMS Main Menu, press [F8] (Exit to DOS).
↵
[ ]
and
↵
] .
\cms\cms rept.