Calls Waiting (Number Of Calls Waiting) - AT&T Call Management System Supervizor's Manual

Chanqinq System Options and Programming Exceptions
Enter
2.
on
Field) to keep the current value.
3. If you want to enter threshold values, enter a number 1 through 99 for
each split. If you do not want to activate this exception for a particular
split, enter a hyphen.
4. Press [F8] (Enter Data).
The prompt clears and the function keys change.
5. Choose another activity from this screen, or press [F8] (Admin
Exceptns) to return to the Exception Settings screen.
Press [F8] (Admin Menu) when you finish programming exceptions.
6.
The following is the exception message that appears when the exception
threshold is met:
*** Split 2 – # Abandoned Calls >= 5

Calls Waiting (Number of Calls Waiting)

The calls waiting exception refers to the number of calls on hold and waiting
to be connected to agents, and calls in the main split that are eligible for
intraflow to the secondary split. With this exception, CMS notifies you when
the number of calls waiting in a split meets or exceeds the threshold you set
for that split. The maximum number of calls that can be waiting for a split is
equal to the number of lines assigned to that split. You can assign an exter-
nal alert to this exception.
1. Press [F2] (Calls Waiting).
The following prompt appears:
# CALLS WAITING:
-
3:- /
4:- /- 5:- /- 6:- /-
The symbols (#/a) are shown to remind you that the threshold value for
the number of calls is entered before the slash, and the alert number (if
any) is entered after the slash.
or to turn this exception on or off, or press [F6] (Next
off
ON/OFF ? (#/a)
1:- /- 2:-
Programming Exceptions 4-19
/- \