Acw Time Limit - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions
5. Choose another activity from this screen, or press [F8] (Admin
Exceptns) to return to the Exception Settings screen.
6. Press [F8] (Admin Menu) when you finish programming exceptions.
The following is an example of a message that appears when the exception
threshold is met:
*** Split

ACW Time Limit

If you turn on this exception, CMS puts agents in the logged out state when
they have remained in the ACW state for the specified threshold.
Press [F3] (Agent Logout).
1.
The following prompt appears:
AGENT OUT (minutes) :
Split l: – 2: – 3: – 4: - 5: - 6:-
2. Enter
on
to keep the current value.
Enter a number of minutes (1 through 999) for each split. To leave the
3.
exception turned off for a split, enter a hyphen.
4.
Press [F8] (Enter Data) after the last field.
The prompt clears and the function keys change.
5. Choose another activity from this screen, or press [F8] (Admin
Exceptns) to return to the Exception Settings screen.
6. Press [F8] (Admin Menu) when you finish programming exceptions.
The following is an example of a message that appears when the exception
threshold is met:
*** Split
4-16 Programming Exceptions
3 - Agent BEN - After Call Work >= 5 min
ON/OFF ?
or at the
off ON/OFF?
2 - Agent MAX – Logged Out – ACW >= 5 minutes
\
prompt, or press [F6] (Next Field)