Remove Agent - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations
3. Enter an unused position (extension) number between 10 and 67. DO
NOT use extension numbers assigned to the CMS PC.
4. Enter a split number (1 through 6). You may have up to six splits.
5. Press [F8] (Enter Data) to save your data and return to the Split
Configuration screen.
Repeat steps 1 through 5 to add another agent, or press [F7] to return
6.
to the Configuration screen.
7.
Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
8. Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu.

Remove Agent

To choose this activity, press [F2] (Remove Agent). You can now
1.
remove an agent from a split. (The agent entry remains listed on the
Agent Directory screen.)
The prompt line is displayed
REMOVE AGENT : ID:
Enter an agent ID and press [F8] (Enter Data) to save data and return to
2.
the Split Configuration screen.
You are prompted to enter y or
3. Repeat steps 1 and 2 to remove another agent or press [F7] to return to
the Configuration screen.
4. Choose an activity from the Configuration screen or press [F7] to return
to the Stored Shift Configurations screen.
5. Choose an activity from the Stored Shift Configurations screen or press
[F8] to return to the Administration Menu.
3-10 Creating or Changing Shift Configurations
as
follows:
to confirm your request.
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