Programming Instructions - AT&T Call Management System Supervizor's Manual

Programming CMS Shift Configurations
its own calls. The secondary split's intraflow threshold determines how
long its own calls may wait before the split refuses to accept
intraflowed calls. If a secondary split is not a main split as well, you
don't need to set a threshold for that split.

Programming Instructions

1. From the Configuration screen, press [F3] (Call Flow).
The Call Flow Configuration screen (Figure
2. Press the key for the task you want to perform. Instructions for each
task are given on the following pages.
Bon Voyage Travel
Agent
Split Pos
1 PERS
2 CHART
3 CORP
4 SUPPT
5 -
6 -
Configuration #2 - CONFIG 2
F Assign F Flow
1 Splits 2 On/Off
Figure 3-8. Call Flow Configuration Screen
3-24 Creating or Changing Shift Configurations
AGENT SPLITS
A g e n t
Split Pos
ID
F Set
3 Thresh
3-8) is
displayed.
ADMIN CMS R3.0 4:03p 03/04
LINE GROUP OPTIONS
Num Answer Force Auto
ID Group Lines Delay
A PUBLC 4
B SPECL 3
C CHART 6
D CORP 2
CALL FLOW
Splits Intra
Gp Main Sec Flow
A - -
B - -
c - -
D - -
FAll-Ring
5 On/Off
Delay ACW
5s off
0s
5s off 0s
5s
off 0s
5s off 0s
Flow All
Spl Thresh Ring
1 30s off
off
2 30s off
off
3
30s off
off 4
30s off
off 5 30s off
6 30s off
F10 - Help
F Con fig
7 Screen