Assigning External Alerts To Exceptions - AT&T Call Management System Supervizor's Manual

Changing System Options and Programming Exceptions
Enter
2.
on
Field) to keep the current value.
If you want to enter threshold values, enter a number of seconds (1
3.
through 99) for each group. If you do not want to activate this excep-
tion for a particular group, enter a hyphen.
4. Press [F8] (Enter Data).
The prompt clears and the function keys change.
5. Choose another activity from this screen, or press [F8] (Admin
Exceptns) to return to the Exception Settings screen.
Press [F8] (Admin Menu) when you finish programming exceptions.
6.
The following message appears when the exception threshold is met:
* * * Group A – Line XXXXX – Hold Time <= 10 seconds

Assigning External Alerts to Exceptions

External exception alerts provide a signal that alerts you to unusual or
undesirable situations affecting splits or line groups. External alerts are wall
mountable and in full view or hearing range of the CMS supervisor and, possi-
bly, the agents. They provide a visual and/or audible alert by lighting up or
sounding whenever an exception to which they are assigned is occurring.
For example, the All Lines Busy exception notifies you when all lines in a line
group have been busy more than a certain number of seconds.
An alert maybe triggered for any or all of the following exceptions:
Number of Calls Waiting
Oldest Call Waiting
Average Speed of Answer
All Lines Busy
An alert can be assigned to one or more splits or groups for one or more of
these exceptions. If a single external alert is assigned to more than one
exception, the alert is activated as long as at least one exception is triggered.
4-26 Programming Exceptions
or to turn this exception on or off, or press [F6] (Next
off