Changing Line Group Options - AT&T Call Management System Supervizor's Manual

Supervising CMS

Changing Line Group Options

You can change the current setting for the answer delay, force delay, or Auto
ACW options at any time from the Line Group Options screen.
Press [F2] (Line Groups) from the Configuration screen to select the Line
Group Options screen (Figure 6-1 1), It looks similar to the Configuration
screen except a box appears around the Line Group Options portion of the
screen and the function keys are relabeled.
To change line group options, press the function key for the activity you want
to perform and follow the instructions given in this section.
To view the agent directory during any of these activities, press, [F8]
Bon Voyage Travel
A g e n t
Split Pos ID
1 PERS 16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM 5 -
25 WALT
2 CHART 27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
Configuration #1 - DAY
F Answer
F Force
1 Delay
2 Delay
Figure 6-11. Line Group Options Screen
AGENT SPLITS
A g e n t
Split Pos ID
37 IKE
3 CORP
39 TINA
40 DIANA
4 SUPPT 42 RON
43 NANCY
6 -
F Auto
3 ACW
DAY CMS R3.O 6:46p 03/04
LINE GROUP OPTIONS
Num Answer Force Auto
Group Lines Delay
5s
A PUBLC 4
5s
B SPECL 3
C CHART 6 5s
5s
D CORP 2
CALL FLOW
Splits Intra
Gp Main Sec Flow
A 1 3 On
B 1 3 On
c 2 4 On
D Off
3 -
F Config
7 Screen
Dynamic Reconfiguration 6-39
Delay ACW
off 20s
off
30s
off 10s
off
15s
Flow All
Spl Thresh Ring
1 10s off
2 5s off
3 30s off
4 30s off
30s off
5
6 30s off
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